Optum is the health services and technology arm of UnitedHealth Group, providing health management and analytics solutions to help improve the healthcare system.
Optum needed help launching and promoting its newly-formed Accountable Care Solutions group at a time when every healthcare company was looking to ride the “ACO” wave. At the time, Optum’s major competitor, Aetna, appeared to be leading the market with customer win announcements.
The LPP team develop a thought leadership campaign that included:
- Messaging that moved beyond industry buzzwords, delivering a fresh perspective on how ACOs were actually going to work and proof that today’s ACOs aren’t just another go at capitation from 1990s.
- Training to equip Optum executives to create a clear and consistent narrative about the Accountable Care Solutions business and its differentiators, and how the future of care delivery would unfold.
- Compelling points of view (POVs) around key topics like population health, patient adherence and care management, based on interviews with Optum thought leaders; POVs were also distilled into weekly posts on Optum’s industry blog, Healthcare-Exchange.com, driving 60 percent of Optum’s thought leadership coverage.
- Aggressive media outreach to key healthcare publications.
After the first six months of the LPP program, Optum’s thought leadership coverage eclipsed Aetna’s by 600 percent. Coverage included: USA Today, New York Times, BusinessWeek, Modern Healthcare, HealthLeaders and many others.