Statement Messages for Customers

Statement for customers – children’s zipped hoodie with a frill, Sinsay

Due to the failure to meet Sinsay's quality standards, we kindly inform you that the brand has decided to withdraw one product from sale. Those who have an unbuttoned children's sweatshirt with a ruffle (blue or pink) with numbers XM573-03M, XM573-50M are asked to stop using them and deliver them to any Sinsay stationary store or return them by courier with a note: RETURN SINSAY CHILDREN'S SWEATSHIRT. Shipping costs will be paid by the recipient.

We sincerely apologize for any inconvenience resulting from the situation.

Return procedure

  1. Products purchased in stationary stores

– Return at any store – map of Sinsay stationary stores:

Customers who do not have proof of purchase will be asked by staff to fill out the appropriate form.

  1. Products purchased from the online store

– Refund possible after logging into the customer portal (

Please select “return” or “claim” and follow the instructions received by email.

– Return to the nearest store – map of Sinsay stationary stores:

If you have any questions, please contact us at 800 800 013.